If you've never heard of CHI, this article will answer some basic questions about WestHost.com's new Client Hosting Interface Q - What is CHI? Q – Has my account been upgraded to CHI? Q - Will I be moved to CHI? Q - How do I know if I should use CHI? ...

CHI FAQ

CHI (client hosting interface) is our new user-friendly control panel that allows you to view and manage all of your hosting services in one convenient dashboard. You can manage your domains, upgrade your hosting plan, view your account details, or ...

What is CHI

The newly released WestHost referral program allows you to receive credit for referring your friends to our amazing products and services. This guide shows you exactly how to refer a friend from within your CHI account in exchange for a $50.00 credit ...

How To Refer A Friend And Get Account Credit

CHI (client hosting interface) is our user-friendly control panel that allows you to view and manage all of your hosting services. You can manage your domains, upgrade your hosting plan, view your account details, or submit a support ticket. Not all ...

How To Tell If I Am In CHI

What is 2FA? Two Factor Authentication or 2FA is a two step verification process that provides an extra layer of security for you when accessing your UK2.net account. This additional step will require a passcode, that is either sent to your email ...

Two Factor Authentication Security - 2FA

To help ensure better email security, beginning on November 23rd, we will be implementing stronger password requirements on our CHI email servers. This new policy will apply to all new email accounts created on and after November 23, 2018, as well as ...

New Email Password Requirement

***This article was created to help WestHost clients access their cPanel accounts through the CHI dashboard. Step 1: Navigate to the Shared Hosting Tab in CHI. Step 2: Click on the cPanel tab Related articles Step 1: Navigate to the Shared Hosting ...

How To Access Shared Hosting cPanel

This article will guide you through the steps necessary to change your WestHost CHI account password. Step 1: Access your personal information page by clicking on the “account” tab. This is represented by the silhouette icon shown below. Step 2: ...

How To Change Your Account Password

Tickets are one way that you can contact our Support, Billing, and Sales teams. You can create new tickets from the support section inside of CHI. Step 1: Once you have logged in to CHI, click on the ‘Support’ icon on the left. Step 2: This will open ...

How To Create A New Ticket

When contacting WestHost, you will need to verify that you are the owner of the account you are trying to edit. The best and easiest way is with the telephone support personal identification number (PIN) from inside your CHI account at ...

How To Find The Telephone Support PIN

CHI (Client Hosting Interface) is our user-friendly control panel that allows you to view and manage all of your hosting services. You can manage your domains, upgrade your hosting plan, view your account details, or submit a support ticket from ...

How To Log In To Your Account

This article is for accounts using CHI. This article will explain the account details section of CHI. Step 1: Access Your Account Details: Step 2: View And Edit The Details For Your Account. Step 3: Click The "Save Changes" Button At The Bottom Of ...

How To Manage Account Details

Account Services Type of Service Name of Service Purchased Date Expiration Date Renewal Price Renewal Type Auto Renew Manual Renew Expire Renew Now Unable to Renew Actions Auto Renew, Expire, Manual, and Renew Now Push to Another Account Push to New ...

How To Navigate The Account Services Tab

All domain and hosting services have their management sections within CHI (Client Hosting Interface). This article will assist in navigating the ‘Email’ section found on your domain management page. 1. Log into your account at ...

How To Navigate The CHI Email Page

This article is for accounts using CHI. This article will explain the home area of the CHI platform and each of the menu items. Home Domains Support Shared Hosting Related articles Home The Home of the CHI interface can be used to reach several ...

How To Navigate The Home Tab

This article is for accounts using CHI. This article will explain the Overview Tab under the Shared Hosting section of your CHI control panel. To access your overview tab: Step 1. Log in to your CHI account at https://chi.westhost.com/ Step 2. Click ...

How To Navigate The Shared Hosting Tab

Knowing your cPanel IP Address will allow you to Quickconnect to your cPanel account via FileZilla and transfer the files you just downloaded. To obtain your cPanel IP address, follow the steps below: Log into CHI by going to CHI.WestHost.com Enter ...

How To Find Your cPanel IP Address In CHI

This article is for accounts using CHI. This article will explain how to use the Support Tool of the CHI platform. The Support Tool, available through the CHI interface, allows you to submit tickets to our Technical Support, Billing, Sales, and Abuse ...

How To Navigate The Support Tab

An SSL Certificate verifies the security of your website for your website visitors. It encrypts the data entered on your website as it is transferred to other websites and servers. Without an SSL Certificate, your website visitors may get a warning ...

How To Purchase An SSL Certificate

This article is for accounts using CHI. This article will assist WestHost clients reset CHI account passwords. Step 1: Select The Forgot Password Link. Navigate to the CHI login page at https://chi.westhost.com. Click “Forgot Password?”. 3. Enter ...

How To Reset My Password

This article was created to help WestHost clients with cPanel/FTP/SSH Account Details. Step 1: Navigate to the Shared Hosting tab in CHI Step 2: Change your authentication information Related articles Step 1: Navigate to the Shared Hosting tab in CHI ...

How To Reset The cPanel-FTP-SSH Password

The Support Tool, available through the CHI interface, allows you to submit tickets to our Technical Support, Billing, Sales, and Abuse departments. It allows you to view previously submitted tickets and reply to active ones. Responding to Tickets: ...

How To Submit A Ticket

You can view all of your tickets on one page by logging into CHI at chi.westhost.com. Once you have logged into CHI, select the ‘Support’ tab on the left-hand side of your screen. From this page, click on the ‘View All Tickets’ tab. This will show ...

How To View All Tickets

The password you use to log in to CHI will not automatically expire at any time. We suggest, however, that you change your password every 90 days to best protect your account.

Does My CHI Password Expire

We keep account details in our systems during the life of your account. The website files, e-mail accounts, and other details are immediately removed from our servers when the account is closed. Backups are kept for 72 hours which can be retrieved ...

How Long Are My Account Details Kept In The WestHost System

This article is for cPanel Accounts. Determine where your account is with this guide. To change the contact information on your account, please login at https://cp.westhost.com/ Click on the icon “Contact Information” icon. If the contact name is ...

How To Change Contact Information

This article is for cPanel Accounts. Determine where your account is with this guide. https://cp.westhost.com/ is the interface by which you can access any WestHost services associated with your account. This interface is tied to your contact e-mail ...

How To Change My Account Password

This article is for cPanel Accounts. Determine where your account is with this guide. You can update the primary domain for your cPanel by logging in to your WestHost CP Account at http://cp.westhost.com and navigating to Billing > Services > select ...

How To Change The Primary Domain Name For My Account

This article is for cPanel Accounts. Determine where your account is with this guide. WestHost maintains a client ID tied to your overall account. Individually services like a cPanel hosting plan will also have specific service IDs, but you are not ...

How To Find The WestHost Client ID

This article is part of the Protecting WordPress index, but can be generally applied to your account and security practices! There are no excuses for not maintaining diverse and secure passwords, it is vital to ensure that your account is defended ...

How To Maintain A Strong Password

Clients can access their billing control panel within their Site Manager account (yourdomainname.com/manager/) or manage.westhost.com. Please find this by going to the section titled Manage Your Account, Billing, Billing Summary. It is also available ...

How To Access The WestHost Billing Control Panel

Please log into your designated WestHost Billing Control Panel (https://chi.westhost.com. Step 1: Navigate to the section titled Client Profile. Step 2: View Profile. Step 3: Select edit. Step 4: Make the necessary changes, and select save.

How To Update My Contact Information

Please log into your designated WestHost Billing Control Panel (https://chi.westhost.com). Step 1: Navigate to the section titled Client Profile. Step 2: View Profile. Step 3: Select edit. Step 4: Make the necessary changes, and select save. .

How To Update The Contact Information

Clients with SSL services are notified by email 30 days in advance of their expiration dates and invoiced 20 days before the certificate expires. Payment arrangements should be made before the expiration date to avoid a disruption of service. If you ...

How Are SSL Services Renewed

This article will assist all WestHost clients using Site Manager to reset an account password. Step 1: Go To The Password Reset Tool. Step 2: Check Your Email For The Password Reset Link. Step 3: Enter Your Site Manager Username And New Password. ...

Knowledgebase

Search Articles

Categories

Help

Explore Your Account