Knowledgebase
As part of our commitment to provide you with the best services, we are upgrading our email hosting infrastructure to ensure it is even more robust and scalable to meet your current and future needs.
This migration will bring several important benefits, such as:
- Improved reliability and performance: The new infrastructure is designed with enhanced stability, ensuring your email experience is smoother and less prone to outages or interruptions.
- Larger mailbox quotas: With the upgrade, you will have the ability to increase mailbox storage past the current 10GB limit, allowing you to store more emails and attachments without worrying about running out of space.
- Setup your Recovery Email in your CHI Account
Setting up a recovery email is an important step in securing your account. In the event that you lose access to your primary email, the recovery email will allow you to receive crucial information, such as forgotten username/password requests or two-factor authentication (2FA) codes. This ensures that you can always regain access to your account securely.
This can be added within your CHI account here - https://chi.westhost.com/account/personal-details - Download your contact data
To maintain access to your contact data, you will need to export it from webmail and then import it after the migration process. Please see the guide below: How to Export and Import Contact Data via Webmail - Lower the TTL setting (Optional)
- Optional step, as your mail service transitions over, lowering the TTL (Time to Live) setting will speed up any new inbound mail finding your domain.
- If you are migrating your email accounts manually and your domain is hosted elsewhere, please lower the TTL (Time to Live for DNS records in name servers' cache) setting on the MX record for this domain within your DNS (Domain Name System) with your current provider to 60 seconds.
- This will mean the DNS change to point to the new MX will happen as quickly as possible and reduce any downtime.
Please note: In case you use POP3 instead of IMAP, your emails will not be copied as they are downloaded directly to the local client. However, you will still be able to access them through your current email client.
Firstly, consider that the migration process could take several hours depending on the size and number of your mailboxes.
Once you are prepared for the potential extended email downtime, follow these steps to initiate migration:
- Go to the Email Migration page
- Locate all the domains with email accounts awaiting migration
- Click ‘Manual Migration’ next to the domain you wish to migrate
- On the next page you will need to input the password for each of your email accounts
- You can then tick box to confirm you have read the migration guide before clicking ‘Start Migration’
- This will initiate the migration process and you will be notified upon successful completion.
Once a migration is successful we will send an email to advise it has been successful and to provide further information on the next steps. This email will also be sent as a notification through your CHI account, which can be viewed here - https://chi.westhost.com/inbox
The Email Migration page will also show a ‘Migration Successful’ notice, as seen below:
After migration is complete, remember to set up any related email accounts in both your mobile and desktop mail clients again. Here are some guides on how to do this:
- Ensure your email password works by attempting to login to the new webmail here – https://us.stackmail.com
- Verify that your MX (mail exchange) records are updated with correct data:
Still experiencing issues accessing your mailbox? Please raise a Support ticket via your control panel.
It's important to check if you have DKIM and SPF records because they help ensure your emails are trusted and reach your recipients. Without them, your emails are more likely to be marked as spam or rejected by email providers.
SPF makes sure only approved servers can send emails from your domain, while DKIM adds a digital signature to show your emails haven't been changed. Please see some guides below on how to add both DKIM and SPF to your domain:
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