Alert templates contain a list of keywords. These keywords can be replaced by the user when branding the alert messages. The new values are displayed when the e-mail alerts are sent.
Generic keywords
Messages sent to the account about account-related problems:
Account keywords:
%recipient.title% - recipient (account) login name
Contact details of the recipient of the message (account):
%recipient.address%,%recipient.city%,%recipient.company%, %recipient.contact%, %recipient.country%, %recipient.domain%,%recipient.email%,%recipient.phone%, %recipient.state%,%recipient.zip%
Sender (reseller) Keywords:
Contact details of the sender of the message (the reseller who owns the account):
%sender.address%,%sender.city%,%sender.company%, %sender.contact%, %sender.country%, %sender.domain%,%sender.email%,%sender.phone%, %sender.state%,%sender.zip%
Message sent to reseller about account-related problems:
Account keywords:
%recipient.title% - object (account) login name
Contact details of the object(account) that has the problem:
%object.address%,%object.city%,%object.company%, %object.contact%, %object.country%, %object.domain%,%object.email%,%object.phone%, %object.state%,%object.zip%
Sender (reseller) Keywords:
Contact details of the sender of the message (the reseller who owns the account):
%sender.address%,%sender.city%,%sender.company%, %sender.contact%, %sender.country%, %sender.domain%,%sender.email%,%sender.phone%, %sender.state%,%sender.zip%
Message sent to reseller about reseller-related problems:
Account keywords
%recipient.title% - recipient (reseller) login name
Contact details of the recipient of the message (reseller):
%recipient.address%,%recipient.city%,%recipient.company%, %recipient.contact%, %recipient.country%, %recipient.domain%,%recipient.email%,%recipient.phone%, %recipient.state%,%recipient.zip%
Sender (reseller) Keywords:
Contact details of the sender of the message (the parent reseller):
%sender.address%,%sender.city%,%sender.company%, %sender.contact%, %sender.country%, %sender.domain%,%sender.email%,%sender.phone%, %sender.state%,%sender.zip%
Message sent to parent reseller about reseller-related problems:
Account keywords
%recipient.title% - object(reseller) login name
Contact details of the object(reseller) that has the problem:
%object.address%,%object.city%,%object.company%, %object.contact%, %object.country%, %object.domain%,%object.email%,%object.phone%, %object.state%,%object.zip%
Sender (reseller) Keywords:
Contact details of the sender of the message (the parent reseller):
%sender.address%,%sender.city%,%sender.company%, %sender.contact%, %sender.country%, %sender.domain%,%sender.email%,%sender.phone%, %sender.state%,%sender.zip%
Message Related keywords
Each message may have additional message-specific keywords:
Quota-related messages (both account and reseller) have the following keyword:
%param.exceed_percent% - The percentage in which the account has exceeded its quota (disk, bandwidth)
File-damaged messages have the following keyword:
%param.files% - The file(s) that are damaged