Knowledgebase

This article is for cPanel Accounts. Determine where your account is with this guide.

Please see our Terms of Services for clarification on WestHost policies. http://www.westhost.com/policies/

All accounts are set up to automatically renew at the end of a billing period. We recommend submittion your cancellation request at least fourteen days prior to your renewal date.

To make a cancellation request, you will need to fill out our cancellation request form. It can be found by logging in to the WestHost CP Account at https://cp.westhost.com
Navigate to the Billing > Services tab and select the service you wish to modify so that it is highlighted.
Then you can select the Cancel Service option and submit the form.

If this is not possible, you may fax a request to 435-755-3449 or mail a cancellation request to WestHost, 164 N Gateway Drive, Providence, Utah 84332.
You must include your Account Domain Name and Account Password for the account you wish to cancel hosting for.

We cannot accept cancellation requests over the phone for security reasons.

If you did not cancel in time, your account renewed for a new term. The renewal fee is nonrefundable as soon as it is charged. Please contact our Billing team Monday through Friday from 9am - 5pm MST for more information.