Knowledgebase

Manual Outlook Setup for your mailbox

If the autodiscover setup failed, you can choose Manual setup or additional server types to enter your settings manually. Use these settings:

• Account type: IMAP
• Incoming mail server: imap.stackmail.com.
• Outgoing mail server: smtp.stackmail.com.
• Incoming server port (IMAP): 993
• Use the following type of encrypted connection: SSL
• Outgoing server port (SMTP): 465
• Use the following type of encrypted connection: SSL/TLS

When setting up your account, please click 'More Settings' > 'Outgoing Server' and check the box for 'My outgoing server (SMTP) requires authentication'.

**If you experience any problems with the connection or receive a certificate warning, please disable SSL/TLS encryption and change the incoming server port to 143. 

You can also set up the account using POP3, however this is not recommended in general as emails will be downloaded to the mail client you connect to the mail server.

• Account type: POP3
• Incoming mail server: pop3.stackmail.com.
• Outgoing mail server: smtp.stackmail.com.
• Incoming server port (POP3): 995
• Use the following type of encrypted connection: SSL
• Outgoing server port (SMTP): 465
• Use the following type of encrypted connection: SSL/TLS