Knowledgebase

This article is for Site Manager hosting accounts. If you are not sure where your account is located, please check our guide here.

1. If this is the first e-mail account you have set up on your iPhone, tap Mail. Otherwise, from the Home screen, tap Settings.
2. On the Settings screen, tap Mail, Contacts, and Calendars.
3. On the Mail screen, under Accounts, tap Add Account.
4. On the Welcome to Mail screen, tap Other (see Figure 1).

   
   (Figure 1 - Welcome to Mail Screen)

5. Enter your account information using your keypad (see Figure 2):
   • Name: Enter your name as you want it to display on e-mail messages you send.
   • Address: Enter your e-mail address.
   • Password: Enter your password for your e-mail account.
   • Description: Enter a description of this e-mail address. The description is displayed in your e-mail account list on your iPhone.

   
   (Figure 2 - Account Information)

6. Tap Save
7. Select POP (see Figure 3).
   NOTE: If you have installed the IMAP site application, you will need to choose IMAP in this step.

   
   (Figure 3 - Account Type)

8. Enter your Incoming Mail Server information:
   • Host Name: Enter your domain name without the "www." before it.
   • User Name: Enter your username for your e-mail account.
   • Password: Enter your password for your e-mail account.
   If you have a shared IP address, the username will be in the format "user@domain.com"
   If you have a dedicated IP address, the user name will be in the format of just "user" but please contact Support if you are unsure which type is on your account.
9. Tap Save.
10. Enter your Outgoing Mail Server (SMTP) information:
    • Host Name: Enter your domain name without the "www." before it.
      NOTE: Some ISPs require you to use their outgoing mail server so they can monitor e-mail spam abuse. You will need to contact your ISP to find out if they require a specific SMTP server to be used, if not, then your domain name without the "www." before it will be your outgoing mail server.
    • User Name: Enter your username for your e-mail account.
    • Password: Enter your password for your e-mail account
    Please see the italicized note on step 8, as username formatting is the same for the outgoing mail server.
11. Tap Save
12. If at any point you get an error saying that your phone cannot connect to SSL, please choose the option to set up e-mail without using SSL.
13. If you get an error saying that it could not verify your account, please continue with the setup anyway. Once the account is created, please do the following:

• Return to Settings > Mail, Contacts, Calendars > Choose your Email Account
• Scroll down to Outgoing Mail Server tap on the current setting there, and then tap on the Primary Server. Ensure that you have the following:
• Host Name: your domain name without the www. in front.
• User Name: Enter your user name for your account. Remember the italicized note on step 8.
• Use SSL: Off by default.
• Authentication: Password.
• Server Port: By default, this should be port 25. Some ISPs block port 25, so if that does not work, please enable port 2525.

With that completed, select "Done" and return to the main e-mail account screen. Then scroll to the bottom of the screen and tap Advanced. Ensure that you have the following:

1. Use SSL: Off by default.
2. Authentication: Password
3. Server Port: 110 if using POP. 143 if using IMAP.
4. Save the settings, and you should be ready to begin sending and receiving e-mails.

Finishing the Setup of Your E-mail

Before you start to use your new e-mail account, complete the following steps:

1. Before you try to send mail from your account, check for new mail in your mailbox. If you try to send mail before you have checked for new mail, an error will come up when you try to send the message. This step is only necessary after you have set up your e-mail account for the first time OR if you have changed Internet connections.