Knowledgebase

Run the following from the command line for your account to try and resolve this issue.

We can see the interface isn’t raised.
[dl-572-## ~]# ifconfig | grep 68.169.35.##
[dl-572-## ~]#

[dl-572-## ~]# grep 68.169.35.## /etc/ips
68.169.35.##:255.255.255.0:68.169.35.255

It is, so we can try using the ipaliases script to bring it up

/etc/init.d/ipaliases restart

[dl-572-## ~]# ifconfig | grep 68.169.35.##
inet addr:68.169.35.##  Bcast:68.169.35.255  Mask:255.255.255.0

Now it should be back up.

If it wasn’t in /etc/ips then you could just manually add an entry for it and use the ipaliases script to bring it up.

Contact Support if you are still having trouble.