Knowledgebase

The DNS Records section allows you to add and remove DNS records to your account as well as edit any existing records that you may currently have. (Figure 1).

(Figure 1: DNS Records Screen Example)

You can change the Main MX record to point somewhere else besides your server. You could also choose to have your MX record secondary (backed up) by your ISP or other provider so that in case your account is inaccessible for some time, your e-mail will be backed up somewhere and will start receiving those backed-up messages as soon as your account is accessible again.

Changing the Main MX Record

1. Click the Main MX Record button. The configuration screen will then show up where you can enter additional mail servers.
2. Enter the new values. The lower the number, the higher the precedence, so a 10 would be delivered before attempting to deliver to a 20. If you want to change the order:
   1. Click in the cell with the MX record you would like to move.
   2. Click the up and down arrows to move its order up or down.
3. Click the Finish button.

Creating a New DNS Record

1. Click the Add button.
2. You will then be presented with the four record types you can create from the left DNS Type box.
   • An A Record points a sub-domain to a specific IP address, also known as an "Address Record". To set this up:
     1. Click on the A radio button (  ) from the DNS Type box.
     2. Specify a name or domain name that you are creating.
     3. Specify the IP address you are assigning it to. This is generally used to point subdomains off your account, but it can be used to point back to your account or other accounts you may have with us as well.
     4. Click the Finish button.
   • A CNAME record points a subdomain to an existing "A Record." These are commonly referred to as aliases but are properly called CNAME Records. These are used to point common names for your domain to the primary domain name. Common examples you will find as CNAMEs are www, FTP, and mail. If you want to add others:
     1. Click on the CNAME radio button (  ) from the DNS Type box.
     2. Enter the subdomain name you are aliasing
     3. Enter the destination.
     4. Choose the local destination you are pointing it at. If you have not specified any additional A Records the only option available will be @, which refers the alias back to the primary domain.
     5. Click the Finish button.
   • An MX record specifies where e-mail goes when it is sent to the domain the MX record applies to. This MX record is different from the main MX record in that you can tie it in with the NS record you created to have an e-mail sent to johndoe@corp.mydomain.com to go to your corporate mail server instead of coming to your account. To set it up:
     1. Click on the MX radio button (  ) from the DNS Type box.
     2. Enter the MX name.
     3. Enter the mail servers you want mail sent to that domain to go to.
     4. Click the Finish button.
   • An NS record specifies the name server responsible for a given zone or domain. By default, there are only name servers defined for your domain name, but you may find a need to set name servers for additional zones such as corp.mydomain.com. To set these:
     1. Click on the NS radio button (  ) from the DNS Type box.
     2. Type in the subdomain name.
     3. Type in at least two name servers for this zone.
     4. Click the Finish button.

Editing a DNS Record

1. Click the edit button (  ) from the table row of the DNS record you would like to edit.
2. The Add / Edit DNS Record window will open and let you change the settings on your DNS record.

Deleting a DNS Record

1. Click the checkbox (  ) next to the DNS record you would like to delete.
2. A window will pop up asking you to confirm the deletion. Click the OK button to delete the DNS record.