Knowledgebase

There are 2 different types of user accounts: E-mail: E-mail users can simply be defined as unique accounts for each of the individuals you want to receive e-mail at your domain(s). Your account has been set up with the default e-mail address, yourdomain@yourdomain.com. This may be the only user account you will need as you can set up as many e-mail aliases as you want to point to that User. FTP: When setting up an E-mail User, you have the option to ALSO enable FTP access for that user. This is of course, optional, but would be recommended if you plan to allow the user access to a particular directory within your web space. The user's section shows all the users you have created for your domain. It also allows you to add, edit, or delete users. (Figure 1).

Setting Up New Users Video Tutorial We have created a step-by-step video tutorial on setting up new e-mail/ftp users with Site Manager. View Video Tutorial

(Figure 1: E-mail / FTP User Management Example Screen)

To Create a New User:

• Click the Add button below the existing user list.
  Account Details:
  1. Type in a user name in the User Name field that is from 1 to 32 characters long, starts with a letter or a number and contains only numbers, periods, hyphens, underscores, and/or lower-case letters.
  2. Next, enter a description of the account such as "John's E-mail Account" or "FTP Account for Jane" in the Account Description field.
  Password:
  1. Select a password and type it in the New Password field. Type it again in the Re-type password field. The password must be from 6 to 8 characters and contain only characters printable in English (only the characters you see on a standard English keyboard).
  E-mail:
  1. If you would like to enable e-mail for this user account, check the Enable checkbox (  ) under the E-mail section. The default setting is enabled.
  2. If e-mail is enabled, set a quota limit for the e-mail box size (50 MB is the default).
  3. You can automatically install the Auto Responder for this account if it has been installed for at least one other account already.
     NOTE: The e-mail quota is part of your total disk space. If you have a lot of e-mail accounts set up for your domain, you could potentially run out of disk space on your account because your e-mail users occupy all of it. It is recommended that you set the e-mail quota to a maximum of 50MB per user.
  FTP:
  1. If you would like to enable FTP for this user account, check the Enable checkbox (  ) under the FTP section. The default setting is enabled.
  2. If FTP is enabled, set a quota limit for the FTP account size (leave it set to 0 for unlimited).
  3. If FTP is enabled, you will need to set a Home directory Prefix for the account (this is where files that the user uploads will be stored). The default is /ftp/pub/username. If you use an existing directory for their home directory, make sure to check the Use Existing Directory checkbox (  ). If you fail to check this box, you could potentially overwrite any existing files you have in that directory.
     NOTE: The FTP quota is part of your total disk space. If you have a lot of FTP accounts set up for your domain, you could potentially run out of disk space on your account because of your FTP users occupying all of it.
• Click the Finish button to finish creating the new user.

(Figure 2: User Account Example Window)

To Delete a User:

1. Place a check in the box (  ) to the left of the name of the account you want to delete.
2. Click the Delete button.
3. A window will pop up asking you if you want to delete the selected account(s) (Figure 3).
4. If the account you are deleting has a home directory you would like to delete along with the user, check the Remove home directory or deleted account(s) checkbox (  ).
5. Click OK if you do want to delete the item(s) or Cancel if you do not. If you click OK, the selected user(s) will be deleted.

(Figure 3: Delete User Confirmation Window)

To Edit a User's Settings:

1. Click on the Edit Icon (  ) at the far right of the same row as the user you want to edit.
2. You will be taken through the same screens you went through when you added users. In these screens, you can adjust any settings you want to.
   NOTE: You will not be able to edit the user name.