Knowledgebase

This article is for cPanel Accounts. Determine where your account is with this guide.

Add an Email Account

To add a new email account:

1. Type the email address that you want in the Email field.
   • If you have more than one domain one your account, make sure to select the correct one!
2. Type the password in the Password field.
3. Retype the password to verify they are the same.
   • You can also use the Password Generator link to have a strong/random password generated for you.
4. Type the quota or size limit you'd likein the Mailbox Quota field.
   • Quotas cannot be greater than 2048 MB. Quotas exceeding this amount must be unlimited.
5. Click Create Account.

Existing addresses are displayed in a table below. Using this table, it is possible to:

• See how much disk space each account is using,
• Change a password,
• Change a quota limit,
• Delete an email address,
• Access an account through webmail,
• Configure a mail client.

Change the Password

A secure password is one that contains no dictionary words and includes upper- and lower-case letters, numbers, and symbols. Here is just one possible guide on generating secure passwords.

To change the password:

1. Click Change Password next to the appropriate email account.
2. Type your new password into the Password box.
3. Confirm your new password in the Password (again) box.
   • You can click the Password Generator link to have a strong password generated for you.
4. Click Change Password to store the new password.
   • If you do not wish to change the password, click cancel.

Change the Quota Limit

The quota limit for an address defines the amount of mail (in megabytes) that can be stored to its mailbox. Once this limit is exceeded, any incoming mail will be returned to the sender with an error stating that the recipient’s mailbox is full.

When the quota is reached, new incoming messages will be stored on the server for a 48-hour period before being deleted. They will not be delivered to your inbox until you delete old emails.

Since a full quota will prevent you from receiving mail, it is important to keep track of quota usage.

Note: Your mailbox's trash folder is not included in the quota limit calculation.

Note: You will not be able to exceed the quota set for your account overall. Also, due to mail server constraints, you cannot set a quota greater than 2048 MB. Quotas exceeding this amount must be unlimited.

To change a mail quota:

1. Click Change Quota.
2. Type the new email quota (in megabytes) into the appropriate field. For an unlimited account, click unlimited.
3. Click Change Quota to store the new value.
   • If you do not wish to change the quota, click cancel.

Delete an Email Address

To delete an email address:

1. Click the Delete link corresponding to the account you wish to remove.
2. Confirm that you wish to delete the address by clicking Delete.
   • If you wish to keep the email address, click cancel.

Configure an Email Client

It is not recommended that you use the automatic configuration scripts unless you have the same version represented in the scripts. It's far easier to set up the accounts manually than to try and troubleshoot why the automatic script didn't get all of the settings correct the first time.

This feature can automatically configure your email client to access your cPanel email address. An email client allows you to access your email account from an application on your computer. Outlook Express and Apple/Mac Mail are examples of email clients. To access this feature, click the More button corresponding to the appropriate email account.

Note: You must already have an email client installed on your computer in order to automatically configure it using cPanel.

To configure your mail client:

1. Select and download the appropriate configuration file from the list.
2. Run the script file to automatically configure a mail client for the selected address.

When completed properly, your email client should open automatically and log into your email account(s).

Note: If you wish to use an email client that is not listed in this interface, you will need to manually configure it. For more information on manually configuring an email client, review the section below the automatic install scripts. You can also review the articles in this knowledgebase!

Access Webmail

This feature allows you to access an email account using a web browser. To access this feature:

1. Click the More button corresponding to the appropriate email account.
2. Select the Access Webmail option from the resulting menu.
3. Enter the password in the appropriate field.
4. Click the Log in button.

The Default Email Account

Your default email address is listed under the Default Email Account heading. This is a special email account set up when your cPanel account is created. The account's username and password are the same as your cPanel account name and password.

This address may serve as a "catch-all" for all mail sent to invalid usernames in your domain. As such, it may receive a large amount of spam. WestHost does not recommend utilizing it as a catch-all, and it should not be set up as one by default.

You can check and delete the mail received by this account. To do this via webmail, click Access Webmail.

The default address cannot be deleted or renamed, and it has no quota. It cannot be used for sending email by default. For this reason, we recommend creating an email account for daily use.