Knowledgebase

This article is for cPanel Accounts. Determine where your account is with this guide.

The WestHost billing system is mostly automated. This means that invoices and payments are generated and processed automatically. If you have a credit card on file through your cp.westhost.com account then you will be billed automatically. If you would like to disable automatic billing you will need to remove the saved credit card from your account.

Accounts are disabled 15 days after the due date of an invoice. If any amount is past due on an account all services will be disabled until the payment is submitted. This is possible if your credit card on file does not work or you do not have automatic billing enabled and have forgotten to submit payment manually.
Accounts are canceled 50 days from the invoice date if an invoice remains unpaid. We do not maintain backups of any closed accounts.

For all shared server hosting accounts, WestHost provides a 30-day money-back guarantee. In some cases, auto-renewals can be refunded if you can let our Billing team know right away, but there are no guarantees that renewals can be refunded.

Billing Office Availability

The WestHost Billing team is available via chat, phone, and e-mail Monday through Friday from 8am - 5pm MST.
You can reach the Billing team directly via phone by calling 800-222-2165 and using option 7.