Knowledgebase
General Domain Name Registration Information
This article is for cPanel Accounts. Determine where your account is with this guide.
Domain Name registration with WestHost goes through eNom, an ICANN acredited domain registrar. When you register a domain with WestHost you have the ability to manage the DNS through http://access.enom.com/ and all billing and contact information need to be maintained and updated by you.
Once a domain name is registered or renewed WestHost CANNOT change it. You can register a new domain name, but WestHost cannot refund the cost of the original domain registration.
Note that if you renew a domain through http://cp.westhost.com/ you will add on time to the end of any existing billing cycle. If there is still a year left on a domain registration and you renew it for 2 years, that will mean the domain is good for 3 more years.
Invoices for domain names are sent to the e-mail address on file in http://cp.westhost.com/ NOT the e-mail address listed as the registrant WHOIS contact. WestHost only maintains one e-mail address on file.
Domain Expiration and Redemption Period
To close a domain, you MUST cancel it through your http://cp.westhost.com/ account. If you have a credit card on file it will auto-renew the domain for the same number of years you originally registered it with. If you purchase 1 year when you first order a domain name, it will renew for 1 year at the end of each billing cycle. Verification to the contact e-mail address on file will be sent when accounts are closed.
If a domain expires and remains unpaid, WestHost will retain ownership of the domain name. After a grace period of usually 30 days, the domain will go into what is called a Redemption period. There are largers fees associated with the purchase of a domain that has gone into the Redemption period. This fee is usually $100 plus the original yearly registration costs.
WestHost can accept all credit cards, PayPal, Checks, or Money Orders for invoice payments. WestHost can accept wire transfers with a $20 fee.
Adding Domains to Existing Hosting Accounts
Provided your hosting account includes unlimited additional domains [cPanel shared personal is the only account with a 1 domain limit], there are no additional costs to creating Addon Domains in your hosting account.
Domain Transfers
If you are transferring a domain INTO WestHost, you will need to have it unlocked with the former domain registrar. They should also provide you with an EPP or an Authorization code. Once you have that information login to http://cp.westhost.com/ and bring up the Domain Names tool. From there you can transfer in a domain and enter the EPP/Auth code to initialize the transfer. Domain transfers take around 5 business days to complete -- sometimes longer. Please do not attempt to transfer a domain in or out within 15 days of the expiration or renewal time period.
If you are transferring a domain in either direction ensure that your WHOIS information is up to date -- otherwise you may be locked out of the domain during or after a transfer process.
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